Bill assistance available at local pop-ups

Gippsland Water customers can speak face-to-face with customer care team members about their water bills at various pop-up events from over the next few months.  

The sessions will take place at different locations across the Latrobe, Baw Baw and Wellington areas from July to September.  

Acting managing director Nic Moss encouraged customers to attend a session if they have questions about their bills or would like to find out about the support available.  

“We know that people in our community are feeling the pressures of the rising cost of living, and we want them to know we're here to help,” Mr Moss said. 

“Customers will see our team in shopping centres and libraries across the region offering private consultations. 

“Customers can bring their bill to any of the sessions and get help on-the-spot.   

“Our friendly team members can discuss your situation and find an option that suits you, as well as answer any general questions about your bills.” 

The team can set up flexible payment plans, register concessions, help apply for government-funded assistance schemes and give referrals to financial councillors. 

Pop-up sessions will run from 10am until 2pm and are scheduled for the following locations: 

• 15 July, Traralgon Centre Plaza 
• 22 July, Traralgon Library 
• 29 July, Mid Valley Shopping Centre, Morwell 
• 30 July, Warragul Community House (10.30am to 11.30am, then morning tea) 
• 5 August, Moe Library 
• 12 August, Drouin Library 
• 19 August, Warragul Library 
• 26 August, Gippsland Centre, Sale 
• 11 September, Morwell Library 

For more information, visit: www.gippswater.com.au/customercare.