Our Customer Charter sets out service levels we need to meet in the supply of water, wastewater and trade waste services to our customers. It explains your rights and obligations as customers and the rights and obligations of Gippsland Water.
The Customer Charter is readily available and can be downloaded using the link below.
Gippsland Water supplies fresh clean drinking water to more than 68,000 customers, and wastewater services to more than 61,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.
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Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.
Read MoreGippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844
Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au
