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Freedom of Information

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To access documents in Gippsland Water's possession under the Freedom of Information (FOI) Act 1982, you need to apply in writing.

Freedom of Information Officer
Gippsland Water
PO Box 3844
Traralgon VIC 3844

Before you make a request, we suggest that you:

  • read our Part II Information Statement
  • visit the Victorian Government's FOI website

Make a request

Clearly describe the documents or types of documents you want access to specifying

  • If you want to inspect the documents at our offices, or you want us to send any documents as hard copies or electronically
  • Should the documents be complete documents or would you like receive documents with irrelevant or exempt material removed

Payment

Include payment for the application fee ($28.40 from 1 July 2017) by:

  • sending a personal or bank cheque, made payable to Central Gippsland Region Water Corporation
  • pay by credit card (contact us)
  • ask about waiving the fee if you are on a concession and can provide proof

Access charges (charges for searching for and making copies of documents) may also apply to your request. If we estimate the charges will be more than $50.00, we are required to advise you of our estimated charges before we process the request. If the charge is less than $50.00, we will let you know the final charges after we process your request when we send you our decision.

Some documents are exempt from release, for example if they:

  • contain trade secrets
  • may affect legal proceedings
  • affect personal privacy
  • may have been submitted to State Cabinet

Contact


Part II Information Statement

Gippsland Water releases a large amount of information both online and printed documents, in meetings, at community events and at other activities.

Under Part II of the Freedom of Information Act 1982, Gippsland Water is required to publish an Information Statement to assist you in:

  • Finding out about our organisation;
  • Seeing what types of information and documents are produced and what is available on our website;
  • Seeing how we manage Freedom of Information requests; and
  • Deciding whether to make a Freedom of Information request.

There are six sections identified within the Part II Information Statement:

Statement 1 – Organisation and Functions
Statement 2 – Categories of Documents
Statement 3 – FOI arrangements
Statement 4 – Publications
Statement 5 – Rules, Policies and Procedures
Statement 6 – Report Literature


Statement 1 – Organisation and Functions

Information on Gippsland Water’s corporate structure, functions, governance and policies and legislation is contained in the Annual Report and Governance section of this website. Refer to the links below for more information:


Statement 2 – Categories of Documents

Gippsland Water creates a large number of documents and records in the course of its work. We utilise a computerised records management system to manage correspondence and documents. We use online computer systems to manage financial, human resource and other operational activities and plans relating to our water supply, waterways, and drainage and sewerage responsibilities. Historical archives on our activities are available through the Public Record Office Victoria.

Document Types
The types of documents we handle include:

  • policies, procedures, and guidelines
  • briefings and reports
  • registers and databases
  • correspondence
  • applications, permits, agreements, leases and licences
  • meeting records
  • financial records
  • audio visual material

Document Categories
Currently under development.


Statement 3 – FOI Arrangements

Under the Freedom of Information Act 1982, members of the public have the right to request information and access documents about their personal affairs and the activities of Gippsland Water.

A Freedom of Information (FOI) request needs to be made in writing to the agency that holds the documents being requested.

Visit the Victorian Government's FOI website, FOI Online Open this link in new window, or call them on 03 8684 0063 for general information about how to make a request.

Visit the Freedom of Information section of our website to find out how to access Gippsland Water documents under Freedom of Information.

For information about how we receive FOI requests, see the table here and visit our FOI web page.

Category/Topic Resource Location
How to make an FOI request of Gippsland Water. General information about FOI assistance specific to Gippsland Water. Freedom of Information section of the Gippsland Water website.
How to make an FOI request/ how Gippsland Water is complying with FOI obligations. The Statutory Information section of our most recent Annual Report.
General information on lodging requests Whole of Victorian Government FOI web resource. Victorian Government
Role of the Victorian FOI Commissioner. Making complaints / seeking reviews. Office of the FOI Commissioner

Note:

  • Resources listed in this statement are just a sample of our available information
  • If you are interested in a specific topic: conduct a full search of our website
  • or write to

    Manager Commercial Service
    Gippsland Water
    PO Box 348
    Traralgon VIC 3844


Statement 4 – Publications

Gippsland Water produces a wide range of publications. Many are available on the Corporate Documents section of our website. In some instances, it is not possible to make our publications available as downloads. Ask how you can obtain a copy.

Information specified by Financial Reporting Direction 22B is retained by our Accountable Officer and is made available on request to relevant ministers, members of parliament and the public (subject to the Freedom of Information Act 1982 if applicable).

Category/Topic Resource Location
Publications produced by Gippsland Water. Corporate Documents section of our website.
List of information available on request. The Statutory Information section of our most recent Annual Report.

Note:
Resources listed in this statement are just a sample of our available information.
If you are interested in a specific topic:

  • conduct a full search of our websites
  • write to:

    Manager Commercial Services
    Gippsland Water
    PO Box 348
    Traralgon VIC 3844


Statement 5 – Rules, Policies and Procedures

Gippsland Water is required to comply with various State and Commonwealth legislation. As a statutory authority we are by the Statement of Obligations issued by the Minister for Water. Under the Water Act 1989, we can also make by-laws as required.

Further information on the above can be found on the Corporate Documents page and the Customer Charter page of this website.

Gippsland Water also publishes internal rules, policies and procedures online. A sample of our policies and procedures can be found on our website; including


Statement 6 – Report Literature

Gippsland Water publishes final reports and records of decisions relating to policy.

Information specified by Financial Reporting Direction 22B is retained by our Accountable Officer and is made available on request to relevant ministers, members of parliament and the public (subject to the Freedom of Information Act 1982 if applicable).

If you are searching for a specific topic, more thorough results may be obtained by conducting a full search of the Gippsland Water website or by contacting us direct.

Water Storage

Category/Topic Resource Location
Details of major monitoring and research activities undertaken by Gippsland Water. Major projects.
Reports and policy-related publications. The Corporate Documents part of the Governance section of our website.
Reports and statistics on our website. Annual Reports
Water Storages
Water Security Outlook
Water Supply Demand Strategy
Rainfall Outlook

Note:
Resources listed in this statement are just a sample of our available information.
If you are interested in a specific topic:

  • conduct a full search of our websites
  • write to:

    Manager Commercial Services
    Gippsland Water
    PO Box 348
    Traralgon VIC 3844

Freedom of Information request form

Personal Details
Property Address
Request Details
Form of access required
Authorisation

I understand that an application fee of $28.40 must accompany this request and that further reasonable charges for photocopying and other processing costs may be applicable. FoI fees and charges are not subject to GST.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Choose Tap

Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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