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Impact on water supplies

Our planning for heatwaves includes an expected increased in water consumption and the possibility that infrastructure, such as power lines, could fail causing water supply interruptions for our customers.

What we do to prepare

All of our water treatment plants have generator points fitted to allow for the use of generator power if mains power fails.

We monitor the weather forecast across our service area. In the lead up to a predicted heatwave, we will ensure storages are kept full to allow for ongoing supply.

We will keep our customers informed about excess demand on smaller systems and the need to conserve water. We'll do this through social media and website updates, plus traditional media and other channels where appropriate.

What you can do to stay safe on hot days and help prepare for hot weather

  • Stay hydrated - drink plenty of water regularly throughout the day.
  • Be aware of your water use other than for drinking, and conserve water.
  • Plant drought-tolerant plants in your garden that need less water.
  • If watering your garden, do so with a trigger nozzle fitted to your hose or use tank water.
  • Water your garden late at night (after 9pm) to avoid the evening peak of consumption.
  • Report leaks and main breaks to us on 1800 057 057.
  • Keep three days water supply in bottles at home (fill up from your household tap and store the water in the fridge).

More information - Extreme heat and heatwaves

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677