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Guaranteed Service Levels

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We recently asked our customers what you value, and what expectations we should be aiming to meet. You provided us with some valuable insights into the service levels that you expect. You told us that you want to be able to hold us to account.

We listened. And we’re taking action.

To demonstrate our commitment to our customers we've introduced guarantees for the services you said were important. If we fail to meet one of our guarantees, we’ll be penalised. Depending on the guarantee, a failure on our part will lead to us providing a credit or making a payment to the affected customers, or making a donation to a fund administered by our Community Consultative Committee.

While these guarantees don’t cover every element of our service, we have developed at least one guarantee for each customer value so that you can hold us accountable.

View our guarantees.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677