My account

You may be trying to use your previous portal details. If so, you will need to sign up again to establish a new username and password.

When you’re setting up your account, you must enter the ‘Customer Name’ exactly as it appears on your bill and in the same order if multiple customers are listed. If you don’t, the registration won’t verify.

We're improving our online services and the way you access and change your information. This means that you now do this directly from our web pages, and not have to go through third party sites.

If you haven't already done so, or if your previous username and password aren't working, try signing up to create a new username and password. You will only need to do this once.

The email address you use as your username can't change, but you can change the email address where you receive notifications.

To update your physical address or email address in our system, please sign up/log in to our online services and select ‘Profile Settings’ up the top right hand side.

Note: This will only update the address in your name. If your account has more than one name, each person will need to update their address in their account. For example, JANE LEE and JOHN LEE who reside in the same house both need to update their accounts with their new address.

The email address you use to log in can’t be updated and will remain your username.

You can update your email address to where we send notifications. To do so, log in to our online services and select 'Profile Settings' up the top right hand side.

On this page you can update your email under the 'Contact Information' section.

To arrange SMS and email notifications for a due bill or high water usage, please sign up/log in to our online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, you can add which type of notification you’d like to receive, and how you’d like to receive it.

To stop SMS or email notifications for a due bill or high water usage, log in to our online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, click the red X to remove each notification type.

To request any type of financial assistance, you’ll need to sign up/log in to our online services and select the ‘person’ icon. Then select ‘request financial assistance’ in the Request Type section, and fill in the information required. For more information about financial assistance, please visit our Assistance & Hardship page.

Yes. You do this by signing up for eBills. Visit our eBills page for more information and to sign up.