My account

Our new online services are currently separate to our eBilling functionality.

If you’d like to use our new online services, you’ll need to sign up separately to eBills.

To update your physical address in our system, please sign up/login to our new online services and select ‘Profile Settings’ up the top right hand side.

Note: This will only update the address in your name. If your account has more than one name, each person will need to update their address in their account. For example, JANE SMITH and JOHN SMITH who reside in the same house both need to update their accounts with their new address.

The email address you use to log-in can’t be updated, as it's considered your username.

To update your email address as a contact detail, log in to our new online services and select 'Profile Settings' up the top right hand side.

On this page you can update your email under the 'Contact Information' section.

To arrange SMS and email notifications for a due bill or high water usage, please sign up/login to our new online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, you can add which type of notification you’d like to receive, and how you’d like to receive it.

To stop SMS or email notifications for a due bill or high water usage, login to our new online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, click the red X to remove each notification type.

To request any type of financial assistance, you’ll need to sign up/login to our new online services and select the ‘person’ icon. Then select ‘request financial assistance’ in the Request Type section, and fill in the information required. For more information about the types of financial assistance we have on offer, please visit our Assistance & Hardship page

When you’re setting up your account, you must enter the ‘Customer Name’ exactly as it appears exactly on your bill and in the same order if multiple customers are listed. If you don’t, the registration won’t verify.

Check your bill to ensure your name appears exactly the same on your web registration. If your name is incorrect on your bill, please call us on 1800 050 500.

You will have created your Username when you first set up your account. It also serves as your identifier and cannot be changed.

If you have misplaced or forgotten your Username, please email your account number and property address to contactus@gippswater.com.au and we’ll be happy to assist.

You will have created your password when you first set up your account. To change your password, go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.

Your password can be reset by using the ‘Forgot Password’ function at eBills Password Recovery

If you no longer wish to receive electronic bills, we can change your bill delivery method back to ‘post mail’ and deactivate your account.

Please email contactus@gippswater.com.au to request for your bill delivery method changed back to post mail, ensuring you provide your account number and property address.

If you have multiple properties with Gippsland Water in the identical name and identical postal address, these properties will also be issued to you in the same electronic format.

You can update your email address on the eBills website, simply log into eBills and go to ‘My Profile’, ‘Manage Password & Email’ and follow the prompts.