Gippsland Water
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My account

Online services

We’re enhancing our online services.

Our online services and eBills are now available in the same place on our website.

Our new online services enable you to:

  • View your bills
  • Change your contact details
  • Update your mail preferences
  • Subscribe/unsubscribe to SMS and email notifications
  • Request a payment extension
  • Request financial assistance
  • Request a payment plan
  • Register a concession
  • Apply for a utility relief grant


Sign up/log in


Having trouble logging in?

We recently upgraded our system and you might need to create a new username and password to access your billing history and services. If you get stuck with anything, please contact us and our customer service team will be more than happy to help.

Receive bills by email

You can also receive your bills by email. Register for email bills.


Frequently Asked Questions - Our online services

You may be trying to use your previous portal details. If so, you will need to sign up again to establish a new username and password.

When you’re setting up your account, you must enter the ‘Customer Name’ exactly as it appears on your bill and in the same order if multiple customers are listed. If you don’t, the registration won’t verify.

We're improving our online services and the way you access and change your information. This means that you now do this directly from our web pages, and not have to go through third party sites.

If you haven't already done so, or if your previous username and password aren't working, try signing up to create a new username and password. You will only need to do this once.

The email address you use as your username can't change, but you can change the email address where you receive notifications.

To update your physical address or email address in our system, please sign up/log in to our online services and select ‘Profile Settings’ up the top right hand side.

Note: This will only update the address in your name. If your account has more than one name, each person will need to update their address in their account. For example, JANE LEE and JOHN LEE who reside in the same house both need to update their accounts with their new address.

The email address you use to log in can’t be updated and will remain your username.

You can update your email address to where we send notifications. To do so, log in to our online services and select 'Profile Settings' up the top right hand side.

On this page you can update your email under the 'Contact Information' section.

To arrange SMS and email notifications for a due bill or high water usage, please sign up/log in to our online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, you can add which type of notification you’d like to receive, and how you’d like to receive it.

To stop SMS or email notifications for a due bill or high water usage, log in to our online services and select ‘Profile Settings’ up the top right hand side. Down the bottom of this page under ‘Notifications’, click the red X to remove each notification type.

To request any type of financial assistance, you’ll need to sign up/log in to our online services and select the ‘person’ icon. Then select ‘request financial assistance’ in the Request Type section, and fill in the information required. For more information about financial assistance, please visit our Assistance & Hardship page.

Yes. You do this by signing up for eBills. Visit our eBills page for more information and to sign up.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

Read More

Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au