Our fees and charges were determined following a review process conducted by the Essential Services Commission (ESC).
We offer flexible payment options and have a hardship program for customers having difficulty paying their account.
We send out accounts every four months, and if we have your contact details, we will SMS and/or email you a reminder that your bill is due two days before the due date, if we haven’t yet received payment. If you would like to opt out of these notifications, you can do so through contacting us on 1800 050 500.
If a water or sewer main passes through or in front of your property, and can provide a service to it, it will be called ‘serviced’. Different service charges apply based on whether the property is connected or unconnected to the mains.
Standard charges include: