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Fees and charges

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Fees and Charges

Our fees and charges were determined following a review process conducted by the Essential Services Commission (ESC).

We offer flexible payment options and have a hardship program for customers having difficulty paying their account.

We send out accounts every four months, and if we have your contact details, we will SMS and/or email you a reminder that your bill is due two days before the due date, if we haven’t yet received payment. If you would like to opt out of these notifications, you can do so through contacting us on 1800 050 500.

If a water or sewer main passes through or in front of your property, and can provide a service to it, it will be called ‘serviced’. Different service charges apply based on whether the property is connected or unconnected to the mains.

Standard charges include:

  • Water service availability – a contribution toward the cost of providing water to the property and is charged according to the size of the meter.
  • Wastewater service availability – a contribution toward the cost of removing sewerage from your property, treating it and disposing of it.
  • Water usage – this amount varies, as it is based on the amount of water passing through the meter, and is charged per 1000 litres.
  • Notional water charge – where there is no meter a flat charge equivalent to using 209,000 litres a year is charged.

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677