Supplier Complaints Policy

We are committed to maintaining strong relationships with our suppliers while upholding the highest standards of integrity, fairness, and transparency in our procurement practices.

This Supplier Complaint Policy outlines our approach to handling supplier complaints in accordance with the Victorian Government Purchasing Board (VGPB) guidelines.

The purpose of this policy is to provide a clear and transparent process for addressing and resolving complaints raised by our suppliers regarding procurement and contracting activities conducted by us.

It applies to all suppliers engaged in procurement and contracting activities with us, including but not limited to goods, services, and construction contracts.