Gippsland Water
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Bushfires, floods and heatwaves

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Emergencies and your water supply

We are prepared for emergencies and we have plans in place to protect our water supply. We aim to minimise disruption to our services, all year round – even in times of extreme heat, fire or flood.

Despite our preparation, we can't guarantee constant water pressure, uninterrupted water supplies or fully operational sewerage systems during an emergency.

Our water systems are designed to meet normal water demand. A large increase in water use, or damage to our infrastructure from an event such as a bushfire, can cause reduced water pressure – or even no water being supplied – to affected areas.

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Bushfire

Be prepared for bushfire season. Make a survival plan, have other sources of water ready and know what to do in an emergency.
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Floods

Floods place pressure on infrastructure and cause damage to homes and businesses. Find out how we prepare and what you can do.
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Heatwaves

We plan for heatwaves, but there are things you can do to help us and yourself on hot days.
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Our response to emergencies

During an emergency, we do as much as we can to support our community.

In the event of evacuations, we try to provide safe and reliable drinking water to our customers where we can. For example, if community members are evacuated due to a bushfire, our teams will set up portable drinking fountains at evacuation centres where possible.

Helping neighbouring water corporations where we can is also important to us. When needed, we provide support such as generators or dispatch our team members to other water corporations in an event such as a bushfire to help them keep up with demand.

Our team members also personally care about helping the community. Many of our team members run internal fundraising to help our community members in need. Our emergency volunteers can leave work if they’re needed in an emergency.

We also provide in-kind support to local charity, the Gippsland Emergency Relief Fund, by way of media and communications assistance.

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 131 450


TTY: 1800 555 677

Email: contactus@gippswater.com.au