Emergencies and your water supply
We are prepared for emergencies and we have plans in place to
protect our water supply. We aim to minimise disruption to our services, all
year round – even in times of extreme heat, fire or flood.
Despite our preparation, we can't guarantee constant water
pressure, uninterrupted water supplies or fully operational sewerage systems during
Our water systems are designed to meet normal water demand. A
large increase in water use, or damage to our infrastructure from an event such
as a bushfire, can cause reduced water pressure – or even no water being
supplied – to affected areas.
Be prepared for bushfire season. Make a survival plan, have other sources of water ready and know what to do in an emergency.
Floods place pressure on infrastructure and cause damage to homes and businesses. Find out how we prepare and what you can do.
We plan for heatwaves, but there are things you can do to help us and yourself on hot days.
Our response to
During an emergency, we do as much as we can to support our
In the event of evacuations, we try to provide safe and reliable
drinking water to our customers where we can. For example, if community members
are evacuated due to a bushfire, our teams will set up portable drinking
fountains at evacuation centres where possible.
Helping neighbouring water corporations where we can is also important
to us. When needed, we provide support such as generators or dispatch our team
members to other water corporations in an event such as a bushfire to help them
keep up with demand.
Our team members also personally care about helping the
community. Many of our team members run internal fundraising to help our
community members in need. Our emergency volunteers can leave work if they’re
needed in an emergency.
We also provide in-kind support to local charity, the Gippsland
Emergency Relief Fund, by way of media and communications assistance.