Emergencies / Faults

We respond to water and wastewater faults 24 hours a day

If you are experiencing problems with your service or suspect a leak, even if it's on public land, contact us so we can look into the issue.

Please call 1800 057 057

You can also phone this number if you see suspicious behaviour around our treatment plants, water storage or other property.

You can also view our current works, planned interruptions, and repair works.

Tyers and surrounds - conserve water

Last updated: Thursday 23 December.

Our Tyers water treatment plant is working harder than usual. To help us meet demand, we're asking out customers in Tyers, Rosedale, Cowwarr, Toongabbie, Glengarry and Willung to put off non-essential water use for the time being.

What happened?
Recent heavy rainfall has stirred up the raw water entering our Tyers water treatment plant, which means the plant is working harder than usual to treat it. This means less treated water is in storage for the affected communities.

Is the water safe to drink?
Yes. The water coming to your taps is safe to drink.

Why are the same communities (Tyers, Rosedale, Cowwarr, Toongabbie, Glengarry and Willung) affected?
We understand this isn’t the first time these communities have been asked to conserve water this year.

The weather conditions we’ve experienced this year have been unprecedented.

Multiple severe wet weather events have stirred up the water in Moondarra Reservoir. The Tyers water treatment plant has consistently needed to work harder than usual to treat it.

Under normal conditions we can treat 4.2 megalitres of water in Tyers, but due to the stirred up water we can only treat 2.2 megalitres of water.

What are we doing about it?
Our team is working hard to ensure water can be treated at normal capacity again.
We’re also trucking water in from other locations, to top up the supply.

How can I conserve water?
Please avoid non-essential water use. For example, avoid washing your car, using your washing machine without a full load, watering your garden and lawn, or filling a pool or spa. We also encourage you to take shorter showers (aim for 4 minutes) and refrain from taking baths.

If you notice a water leak or burst around town, please let us know on 1800 057 057 so we can fix it right away.

How long will this stay in place?
This conserve water advice remains in place for the time being, and is likely to stay in place for several weeks. We’ll let you know as soon as things are back to normal.