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Disconnections

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Disconnection of water meters

Water meters can only be removed from the property by Gippsland Water. Removing a water meter without prior consent is an offence under the Water Act 1989.

Water service tappings must be capped or removed from the water main by Gippsland Water.

Applicants wanting to remove 50mm tappings (including private fire services) and above will be required to enter into a Minor Works Agreement with Gippsland Water. (hyper link to MWA process/accredited design consultants/pipelayers)

When application is made, Gippsland Water will determine whether a quote will be required for the extra work required which could include the tapping being under a roadway or concrete, located at a rural property, works require traffic management or require council permits.

Disconnection of wastewater service

A PIC consent number is required for the nominated plumber to undertake below ground drainage works. A plan of the capped sewer is required to be submitted upon completion of works by the plumber.

Wastewater availability connected charges will remain active on the customer’s account until Gippsland Water receives the ‘As Constructed Field Note’ plan detailing the capping of the sewer service. Upon receipt of this plan Gippsland Water will apply wastewater availability non-connected charges.


Details of Property and Owner
Details of work
Person responsible for works
Information about the disconnection of services

Water:

Gippsland Waters contractor will expose the ferrule on the water main and cap the existing service. Your nominated plumber must provide notice when the works are to be completed.

Full Capping (in nature strip)

PLEASE NOTE: the Water Meter will be collected by Gippsland Water’s contractor at time of capping; meters MUST NOT be removed. Full capping of services within road/concrete and any disconnection of services 80mm and above must be quoted; contact Gippsland Water

Sewer:

A PIC consent number is required for plumber to undertake below ground drainage works. A plan of the capped sewer is required to be submitted upon completion by plumber.

Sewer Disconnection Fee (Alteration):

PLEASE NOTE: Wastewater availability connected charges will remain applicable on the account until Gippsland Water receives the "As Constructed Field Note" plan detailing the capping of the sewer service. Upon receipt of this plan Gippsland Water will apply wastewater availability non-connected charges.

Payment method

Please note:
For credit card payments, a member of the Gippsland Water Property Connections team will contact you to complete payment

Please Note: Gippsland Water aims to have this application processed within 5 business days. Please note time allowances for other applications to Gippsland Water; allow 5 business days for issuing of a standard residential connection with pre-tap connection; allow up to 10 business days for a quote response and allow up to 10 business days for a main to meter or buried service installation.

About Us

Gippsland Water supplies fresh clean drinking water and wastewater to more than 60,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 16 water treatment plants, over 1,500 kilometres of sewer mains and 14 wastewater treatment plants.

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Choose Tap aims to promote the benefits of drinking tap water as part of a healthy lifestyle and as an alternative to bottled water.

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Contact Us

Gippsland Water Head Office, 55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 131 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au

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