Gippsland Water
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Feedback & Complaints

Our commitment to you

Feedback & Complaints

What you say matters to us and we are committed to working closely with you to resolve any concerns that you may have. Gippsland Water will contact you to further discuss and provide you an update or outcome of your enquiry. Together, we are confident that we will reach a suitable resolution.

If you remain unsatisfied with our resolution, you can also contact the Energy and Water Ombudsman of Victoria (EWOV) for free independent advice and assistance. You can contact EWOV in the following ways:

Freecall: 1800 500 509 (mobile phone calls may attract charges)

Free fax: 1800 500 549


Interpreter Service 131 450

National Relay Service: 133 677 (for customers with a hearing or speech impairment)

Mail: Energy and Water Ombudsman (Victoria)

GPO Box 469, Melbourne 3001

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677