What you say matters to us and we are committed to working closely with you to resolve any concerns that you may have. Gippsland Water will contact you to further discuss and provide you an update or outcome of your enquiry. Together, we are confident that we will reach a suitable resolution.
If you remain unsatisfied with our resolution, you can also contact the Energy and Water Ombudsman of Victoria (EWOV) for free independent advice and assistance. You can contact EWOV in the following ways:
Freecall: 1800 500 509 (mobile phone calls may attract charges)
Free fax: 1800 500 549
Website: ewovinfo@ewov.com.au
Interpreter Service 131 450
National Relay Service: 133 677 (for customers with a hearing or speech impairment)
Mail: Energy and Water Ombudsman (Victoria)
GPO Box 469, Melbourne 3001
Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.
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Did you know that you can access free tap water at refill locations across the Latrobe Valley?
Find out more55 Hazelwood Road, Traralgon, VIC, 3844
Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 1313 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au
