What you say matters to us and we are committed to working closely with you to resolve any concerns that you may have. Gippsland Water will contact you to further discuss and provide you an update or outcome of your enquiry. Together, we are confident that we will reach a suitable resolution.
If you remain unsatisfied with our resolution, you can also contact the Energy and Water Ombudsman of Victoria (EWOV) for free independent advice and assistance. You can contact EWOV in the following ways:
Freecall: 1800 500 509 (mobile phone calls may attract charges)
Free fax: 1800 500 549
Interpreter Service 131 450
National Relay Service: 133 677 (for customers with a hearing or speech impairment)
Mail: Energy and Water Ombudsman (Victoria)
GPO Box 469, Melbourne 3001