Gippsland Water
Gippsland Water logo

Our rules, policies and procedures

Under the Statement of Obligations issued by the Minister for Water, we are a statutory authority and as such, required to comply with various State and Commonwealth legislation.

Under the Water Act 1989 we can also make by-laws as required.

We also publish many of our internal rules, policies and procedures online.

  • (Privacy Policy)
  • (Customer Charter)
  • (Public Interest Disclosures Policy)
  • (Gift, Benefits and Hospitality Policy)
  • (Family Violence Policy)
  • (Hardship Policy)
  • (Environment and Climate Change Policy)
  • (Trade Waste Policy)
  • (Trade Waste Customer Charter)
  • (Water Supply and Sewerage Easement Policy)

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677