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Service availability and usage charges 
1 July 2026 - 30 June 2027

Our prices from 1 July 2026 are summarised below. These are in line with our 2023 price determination.

Water service availability charge (per annum)
All standard connections (20-25mm) $199.61
Non-connected service (eg vacant land)                             $99.68  
Water usage charge
Per kilolitre                                                                                        $2.5324 
Wastewater service availability charge (per annum)
Connected service $917.18
Non-connected service (eg vacant land)                                $458.54
Additional business and community customer services
Wastewater volumetric charge (per kilolitre)*        $4.7856  
Fire service charge (minimum connection size 20-25mm)            $59.35
Interest
Interest is not applicable to customers on a 
payment plan, in our Customer Care 
Program or eligible concession card holders.		 6%     

*See our fees, tariffs and charges page for the full schedule of service and usage charges, including applicable wastewater volumetric and commercial trade waste charges.

Find out more

Male Customer Service representative with headset, sitting at desk and smiling
Helping to ease the pressure of bills

We’re making bills easier

If you’re having trouble paying your bills, our friendly Customer Care team is ready to help ease the pressure of your bill.
We can:

  • set up a flexible payment plan, so you can pay us in smaller regular instalments
  • give you more time to pay your bill
  • help you register a concession
  • help you apply for a government-funded assistance scheme, if you’re eligible.

To chat with us about ways we can help, request a call back, email customercare@gippswater.com.au or call
1800 050 500.

Register your concession

Concession card holders may be eligible for a Victorian Government rebate of up to 50% off their bill. Maximum limits apply.
If you hold a valid concession card that is not registered with us, register it now or call us on 1800 050 500.

Delivering an essential service


We are Victoria’s biggest supplier of industrial water and wastewater services, supporting major industrial customers alongside households in our region.

Across 43 towns, we provide drinking water to over 78,400 customers and wastewater services to more than 70,980 customers.

We maintain a $1.7 billion water and sewerage network that includes more than 2,300 km of water mains, 1,900 km of sewer mains, 250 pump stations, and 29 treatment plants to deliver safe, reliable services. The fees and charges paid by our customers cover the cost of our services.

As well as maintaining our network, we are building to support the growth of Gippsland.

Our current projects include:

  • A new water main on the western side of Drouin
  • Upgrading the Warragul wastewater treatment plant
  • Upgrading the Yarragon sewer pump station and adding a new sewer main
  • A new water storage basin at Clarkes Road Traralgon
  • Connecting the Traralgon water treatment plant with the Clarkes Road storage basin
  • A new water main between Traralgon and Glengarry
  • Upgrading the Saline Wastewater Outfall Pipe between Loy Yang power station and McGaurans Beach.

What your bill pays for

 

Breakdown of our expenses 31% Wastewater services, 36% Capital Expenditur, 26% Water services, 7% other costs
A snapshot of what your bill pays for