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Service availability and usage charges 

1 July 2025 - 30 June 2026

Our prices from 1 July 2025 are summarised below. These are in line with our 2023 price determination.

Water service availability charge (per annum)
All standard connections (20-25mm) $194.08
Non-connected service (eg vacant land)                             $96.92
Water usage charge
Per kilolitre                                                                                        $2.4638
Wastewater service availability charge (per annum)
Connected service $891.73
Non-connected service (eg vacant land)                                $445.81
Additional business and community customer services
Wastewater volumetric charge (per kilolitre)*        $4.7856
Fire service charge (minimum connection size 20-25mm)            $57.02
Interest
Interest is not applicable to customers on a 
payment plan, in our Customer Care 
Program or eligible concession card holders.		 5.7%

*See our fees, tariffs and charges page for the full schedule of service and usage charges, including applicable wastewater volumetric and commercial trade waste charges.

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We're here to help

We care about making bills easier

If you’re having trouble paying your bills, our friendly Customer Care team is ready to help ease the pressure of your water bill.

We can:

  • set up a flexible payment plan, so you can pay us in smaller regular instalments
  • give you more time to pay your bill
  • help you register a concession
  • help you apply for a government-funded assistance scheme, if you’re eligible.

To chat with us about ways we can help, request a call back, email customercare@gippswater.com.au or call 1800 050 500.

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Register your concession

Concession card holders may be eligible for a Victorian Government rebate of up to 50% off their bill. Maximum limits apply.

If you hold a valid concession card that is not registered with us, register it now or call us on 1800 050 500.

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