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Direct debit service agreement

Direct Debit

Service Agreement

This Direct Debit Service Agreement (“Agreement”) is between You (“you”, “your”) and Central Gippsland Region Water Corporation (“Gippsland Water”, “us” we”).

Direct Debit User: Gippsland Water

ABN: 75 830 750 413

Direct Debit User ID: 689693

This Agreement explains the obligations that apply when a Direct Debit payment plan is in place and what our corresponding obligations are as the Direct Debit User.

Definitions

Account means the account held at your financial institution from which we are authorised funds to be debited.

Agreement means this Direct Debt Request Service Agreement.

Business Day means a day other than a Saturday, Sunday or public holiday observed throughout Australia.

Direct Debit Request means the written, verbal or online request made by you authorising Gippsland Water to debit funds from your nominated Account. 

Payment Day means the day payment is due.
Authority By entering this Agreement, you confirm that you are the holder of the Account to be debited. If the account holder is not an individual, you confirm that you are authorised to submit the Direct Debit Request on behalf of the holder of the Account.

Debiting Your Account

 

 By submitting a Direct Debit Request, you authorise us to debit your Account. We will only debit funds from your nominated Account in accordance with your Direct Debit Request.

Debits will only be made:

  • in accordance with the Direct Debit Request; and
  • after we have issued you with a billing advice specifying the amount payable and the due date.
If the Payment Day falls on a day that is not a Business Day, the debit may be processed on the next Business Day. If you are unsure of the date on which your Account has been or will be debited, your financial institution can provide further information.
We will notify you in writing if your financial institution dishonours your payment.
Changes to Direct Debit Arrangements We may vary any details of this Agreement or a Direct Debit Request from time to time by providing at least 30 days’ written notice using your nominated contact details.

You may:

  • cancel or suspend the Direct Debit Request; or
  • request that a debit payment be changed, stopped or deferred, 

by contacting us on 1800 050 500 during business hours with at least two Business Days’ notice.

Your Obligations

 

 

 You are responsible for ensuring sufficient clear funds are available in your Account on the Payment Day.

If there are insufficient funds:

  • your financial institution may charge you fees or interest.
  • we may charge you for any additional costs incurred by us; and
  • you must arrange payment by another method or ensure sufficient funds are available in your Account by an agreed time.
You should review your Account statements to confirm that the amounts debited are correct.
Completing Direct Debit Requests

Prior to completing a Direct Debit Request, you should:

  • check with your financial institution whether direct debit is available from your bank account - your financial institution can confirm whether your bank account supports direct debit.
  • check your Account details against a recent statement from your financial institution to ensure the details are correct; and
  • contact your financial institution if you are unsure how to complete the Direct Debit Request.

Dispute Resolution

 

 

If you believe that there has been an error with a debit, you may:

  • notify us directly on 1800 050 500; or
  • contact your financial institution for assistance.

We will investigate the matter and respond to you within a reasonable period. If we conclude that your Account has been incorrectly debited, we will:

  • inform you of the error; and
  • arrange for your account to be adjusted, including interest and charges where applicable.
If no error is identified, we will provide written reasons and supporting information for this finding.

Confidentiality and Information Disclosure

 

 

We will keep your Account and personal information confidential and secure and will take reasonable steps to ensure that our employees and/or agents who have access to your Account and personal information do not make any unauthorised modifications, reproductions or disclosures in respect of that information. Information may only be disclosed:

  • where required by law: or
  • for the purposes of administering this Agreement, including resolving a direct debit query or claim.

For more detailed information about how we collect, use and disclose your personal information, refer to our privacy policy at Privacy Policy | Gippsland Water.

Notices and Communication

 

 

If you wish to contact us in writing about matters relating to this Agreement, you can write to:

Gippsland Water

PO BOX 348

TRARALGON VIC 3844

OR

contactus@gippswater.com.au

We may provide notices and communications to you using your nominated contact details including your preferred address or 

email you have given us in the Direct Debit Request. Any written notice sent by Gippsland Water will be taken to be received on the second Business Day after it is sent.