Gippsland Water
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Customer Reference Group

Customer Reference Group

Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.

It works collaboratively with us to ensure that customer priorities, issues and expectations are understood and reflected in the decisions we make.

Made up of diverse members from our community, each member of the group will contribute their insight and experience.

View the Customer Reference Group Terms of Reference

Help shape the future of water and wastewater services

Are you interested in the future of water and wastewater services? Can you share insights on the services we provide?

We’re looking for customers to join our new Customer Reference Group (CRG).

This is a great opportunity to make a difference by helping to ensure our services, decisions and future planning reflect our community’s priorities, interests and concerns.

The CRG will play a key role in assisting us to prepare our 2022 Urban Water Strategy and 2023 Price Submission, making sure customer expectations are understood and reflected in our plans for the future.

Members must be Gippsland Water customers and will be appointed on their ability to represent broad customer views. The group meets approximately four times a year with additional engagement forums and site visits possible from time to time.

These are volunteer positions. Reasonable expenses will be covered.

View the Customer Reference Group Terms of Reference

More information

Contact our Communications and Engagement team at or 5177 5980, if you're interested in finding out more about our CRG.

About us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677