Share feedback for a chance to win

Gippsland Water customers can go into the running for $100 bill credits by participating in the organisation’s annual customer satisfaction survey.

Open from Thursday 1 October, customers will have the opportunity to share their experiences with Gippsland Water’s services and help the organisation identify opportunities to improve.

Managing director Sarah Cumming said the survey was an important way of keeping up to date with the community’s evolving wants and needs.

"Customer feedback allows us to understand our customers’ experiences and ensure we make informed decisions about our services," Ms Cumming said.

"It helps us understand what our customers value, where we’re providing a good experience and where we need to do better."

The survey is open until Tuesday 27 October.

Select customers will receive an email inviting them to complete the survey, but all Gippsland Water customers can take part.

The customer satisfaction survey is a part of a wider research program involving other regional Victorian water organisations.

To complete the survey or learn about other opportunities to contribute to Gippsland Water’s decision-making, visit: www.gippswater.com.au/customer-survey.