By registering for eBilling you agree to be bound by these Terms.
The following words are defined as follows:
The eBilling terms govern the delivery of Gippsland Water’s bills and other information associated with your account to you by email.
In the event of any inconsistency between the eBilling terms and other Gippsland Water terms, these terms prevail but only to the extent of any inconsistency in relation to your receipt or otherwise of a bill by email.
We will send your bill by email. You can access and download the bill via the attached PDF in the email sent to you.
By continuing with eBilling, you are agreeing to:
Continuing eBilling by Gippsland Water’s online services will automatically mean you receive emailed bills for any properties that are connected to Gippsland Water and are in your name (Additional Properties) . If you own Additional Properties and do not wish to have them all registered for eBilling, call us on 1800 050 500 so that we can stop eBilling and arrange paper billing.
New customers will automatically be registered for eBilling when an email address is supplied upon the creation of their account. Customers can switch to paper bills at any time.
primary contact on an account will be the first listed contact with an email
address that is provided to us (either by yourself or from a landlord, estate
agent, conveyancer or solicitor).
You can opt-out of eBilling at any time by emailing us at email@example.com or by calling us on 1800 050 500. It may take up to 10 business days to cancel eBilling and until this time, we will continue to send bills to your nominated email address.
We will use our best endeavours to send your bill to the email address you have provided. However, there may be events or circumstances beyond our control which means we cannot deliver eBilling.
If we cannot deliver a bill by email, we may:
We will email bills in accordance with Gippsland Water’s normal billing cycle: 3 bills over 12 months (ie every 4 months).
You agree it is your responsibility to:
Gippsland Water may cancel, amend or replace the eBilling terms from time to time. If we do, we will give you notice of the change and the date from which the change applies, and the eBilling terms will be deemed to be amended to reflect that change. We will notify you of the change via your email address or mailing address.
The eBilling terms will cease to apply if:
Nothing in these eBilling terms excludes, limits or modifies any:
When we use eBilling we cannot and do not warrant or represent that the communication will be free from computer viruses or any other defect or error which may affect your software or systems.