Renting and tenancies

Frequently asked questions

When setting up a tenancy at a property, we'll need:

  • Address
  • Phone number
  • Date of birth
  • Tenants Identification
  • Move in or commencement date

There are a number of options to set up a tenant account at a property:

  1. Visit our page about what to do if you're renting and moving house.
  2. The real estate agent or private landlord is able to set up this account on your behalf although they will require the above listed personal details to list on your account.
  3. Request a company to do this on your behalf when completing your tenancy form.

You can also call us and we'll be happy to help.

We need two business days’ notice to arrange a read of the water meter at your current or new property prior to moving in or closing an account.

No. Account numbers are created and are unique to both person and address. If you move, a new account number will be created unique to both you and the property.

No. The only time we need to know about a change in household members is if this person requires access to discuss details on the account or wishes to be listed as a responsible party on the bill.

Yes. Anyone is able to set up tenancy accounts. To do so, we need some personal information including:

  • Tenants names
  • Tenants phone number
  • Date of birth
  • Tenants Identification
  • Move in or commencement date

Yes. However, tenancies on a commercial property are different and are referred to as a third party agreement.

A third party agreement between the owner and commercial tenant is required to say that the tenant will take on the full responsibility of the water charges including tariffs and water usage. The ultimate responsibility for these accounts still remains with the owner of the property.

The initial bill will always be issued to the third party customer first. Any reminder or further notices regarding an account will be issued to the owner as the responsible party.

Note – We do not conduct meter reads when a commercial tenant moves in or out of a property.

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