Frequently asked questions

You might be eligible for a concession on your bill if you hold a:

  • Pensions Concession Card
  • DVA Gold Card (all types except 'Dependant')
  • Health Care Card (except payment types CD and FO)


You can either complete our concession application form or call us.

Your concession will be displayed on the front page of your under the heading ‘Account Summary’.

Yes. We can't move your concession to a new residence until the address has been updated with Centrelink as entitlements are only valid against a customer’s primary place of residence.

Yes. If verified correctly, concession entitlements can be backdated up to 12 months or three bills.

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