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How we calculate your total bill
Our bills include fixed charges that help to cover the cost of the sewerage and water services provided to each property, plus a variable rate based on the amount of water that is used each day.
Many of our operating costs are fixed. This means that we still have the same level of expenditure for treating sewage and water and maintaining and replacing assets, regardless of the amount of water used.
If a water or sewer main passes through or in front of your property, and can provide a service to it, it will be called ‘serviced’. Different service charges apply based on whether the property is connected or unconnected to the mains.
Standard charges include:
- Water usage – Variable charge for the amount of water used at your property as recorded by the water meter.
- Water service – Charge for us to maintain the quality of your drinking water and maintain and construct water mains and treatment plants.
- Wastewater/sewerage service – Charge for us to responsibly dispose of the wastewater/sewage from your property with the exception of properties serviced by septic tank systems.
Our charges
This is how much you pay for our services.
| Charges | Price |
|---|---|
| Water usage charge | $2.4638 per kilolitre (kL) |
|
Water service charge Note that this may alter depending on the size of the service. |
$194.08 per year |
| Wastewater/sewerage service charge | $891.73 per year |
|
Interest Interest is not applicable to customers on a payment plan, |
5.7% |
For more details on charges, take a look at our:
Full schedule of tariffs 2025-26
Where your money goes
Your fees and charges cover the costs of:
- Keeping water and wastewater services running 24 hours a day
- Treating water to ensure it’s safe to drink.
- Treating wastewater so it can be safely returned to the environment.
- Building or renewing infrastructure to ensure it meets the growing needs of Gippsland.
Learn more about what your water bill pays for.
Is your bill higher than expected?
We’ll help you figure out why you might have received a higher bill than you were expecting.
Why do costs and charges vary between water corporations?
Compared to metropolitan water corporations, we have fewer customers to pay for our pipelines, pump stations and treatment plants. This can result in higher bills for regional customers.
For example, we have on average 19 customers to pay for each km of pipeline, while a typical metropolitan water corporation has 31 customers across the same distance. Because they have more customers to pay for each km of pipeline, the cost for each customer is lower. This is reflected in their water bills.
With a lot of smaller towns spread over a large area, we also need additional pump stations and treatment plants to service these small communities.
We are conscious of balancing our costs with delivering a high quality and reliable service to a widely spread population.