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What your bill pays for

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From fixing pipes to upgrading water meters and protecting our environment, there’s a lot that goes into delivering clean, safe drinking water and a reliable sewer service for our community.

We maintain a $1.3 billion water and sewerage network that includes 3,700km of pipelines, 147 pump stations, and 39 treatment plants. The fees and charges paid by 71,000 customers cover the cost of this service.

Our charges

This is how much you pay for our services.



Water usage charge

$2.2377 per kilolitre (kL)

Water service charge

$178.14 per year ($59.38 per billing cycle)

Note that this may alter depending on the size of the service.

Wastewater/sewerage service charge

$818.43 per year ($272.81 per billing cycle)

For more details on charges, take a look at our Tariff Notice 2022-23 and Full schedule of tariffs 2022-23.

Here’s a snapshot of how we spend the money we receive through customer bills:

24% water services - operations and maintenance of our reservoirs, drinking water treatment plants and distribution networks. 31% wastewater services - maintaining our networks and treatment plants and removing, treating and disposing of wastewater. 6% ot

Here's a detailed guide of our costs, based on costs for 2020-21.

Water treatment: $9.7M. Water network operations: $21.6M. Wastewater treatment: $18.7M. Wastewater network operations: $20.9M. Additional Costs. Environmental contribution for water: $2.6M. Environmental contribution for wastewater: $3.3M. Waster customer

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

Find out more

Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677