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Sewer blockages

Guidelines for when dealing with sewer blockages

Sewer blockages

We have clear guidelines regarding responsibility related to sewer blockages in property connections and our assets.

If a plumber attends a blocked sewer and believes the blockage is in our asset, they must contact us on FREECALL 1800 057 057 to report it.

Below is information that will assist plumbers when contacted by a customer to clear a sewer property drain.