Answer a few questions to help us understand what matters most to you about water and our services.
Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.
Our customers are central to the way we operate. The views of our customers and our community help us make important decisions about our priorities and how we work.
We’re working on two important plans – our 2022 Urban Water Strategy and 2023 Price Submission – that will set our direction into the next five years and beyond. We’d love you to get involved.
We’ll list opportunities to get involved here. You can also
share your ideas and let us know what you think through our feedback form, or subscribe to our newsletter to make sure you don’t miss out on other opportunities to
have your say.
View the timeline of our Urban Water Strategy and Price Submission, and where your involvement will be vital.
change, population growth, ageing infrastructure and keeping customer bills
down are among the challenges we face. Learn more about some of the challenges
We regularly engage with our customers to get feedback and to help us make decisions. Find out what we've learned recently from our customers and how we're using that information.
If you’d prefer not to participate online, you can call us on 1800 050 500 to provide any feedback.
Often we will share summaries of key insights and findings from consultation activities, but we will never share individual responses.
Feedback received from our community contributes to decision making and will be kept confidential.
We respect the privacy of your personal information and are committed to collecting and handling it responsibly and in accordance with the Privacy and Data Protection Act 2014.
Our surveys are gathered using an external independent organisation, SurveyMonkey. No other parties have access to or will be provided with your details. We will only have access to your contact details to inform you of up and coming consultations and other areas of interest, if you provide us with approval to do so.
For further information