Gippsland Water
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Lets talk

We'd love to hear from you

Our customers are central to the way we operate. The views of our customers and our community help us make important decisions about our priorities and how we work.

We’re working on two important plans – our 2022 Urban Water Strategy and 2023 Price Submission – that will set our direction into the next five years and beyond. We’d love you to get involved.

We’ll list opportunities to get involved here. You can also share your ideas and let us know what you think through our feedback form, or subscribe to our newsletter to make sure you don’t miss out on other opportunities to have your say.

Get involved - open opportunities

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Miscellaneous fees and charges

We’re asking for feedback on the costs associated with some of our services that are currently covered by miscellaneous fees and…
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Have your say on our community report

We’d love to know what you think about how we’ve delivered on our promises in our 2020-21 community report.
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Customer Reference Group

Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.
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Price Submission

Our Price Submission will contain our standards of service over a five-year period, as well as the cost of delivering our…
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Urban Water Strategy

Our Urban Water Strategy identifies what we need to do to ensure urban and industrial water availability in our region for the…
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Our challenges

Learn about some of the challenges we must consider as we develop our 2022 Urban Water Strategy and 2023 Price Submission.

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Climate change

Our climate is changing. Although the climate is highly variable, the trend in recent decades has been towards warmer and drier…
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Population growth

Our population is growing and changing. All of the local government areas across our service area are forecast to experience…
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Droughts are a normal part of a variable climate. They have always occurred and will continue to occur in the future.…
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Water efficiency

Water efficiency is about using water smarter and saving water.
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View our past webinars.

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Community event: Water outlook

Join us to learn about the water outlook for our region and find out how we’re managing our water resources for climate change,…
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Free webinar: Your water bill explained

Join us to learn about where the money you spend on your water bill goes.
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Free webinar: Our environmental management

Join us to learn about our environmental management role and carbon reduction initiatives.
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What we've learned

We regularly engage with our customers to get feedback and to help us make decisions. Find out what we've learned recently from our customers and how we're using that information.

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What our customers are saying

Engagement update for 2023 Price Submission and 2022 Urban Water Strategy.
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Moe and surrounding areas community donation

In February 2021, a precautionary boil water alert was put in place for the townships of Hernes Oak, Moe, Moe South, Newborough,…
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Community Reports

Each year we track our promises and other key measures and report our performance to the Essential Services Commissioner and the…
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Briagolong water outlook

Information on the current outlook for town water supply in Briagolong.
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Previous opportunities

Below are the list of previous opportunities where our customers have been involved.

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Customer preferences survey

We invited customers to fill out our short survey to share your views on key issues relate to our Price Submission.
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Customer summit

We’re inviting you to register your interest be part of a customer summit to help plan and price the services our customers…
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Website interview application form

We're doing research on how our customers use our website, and are looking to do one-on-one interviews to find out how we can…
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Frequently asked questions

If you’d prefer not to participate online, you can call us on 1800 050 500 to provide any feedback.

Often we will share summaries of key insights and findings from consultation activities, but we will never share individual responses.

Feedback received from our community contributes to decision making and will be kept confidential.

We respect the privacy of your personal information and are committed to collecting and handling it responsibly and in accordance with the Privacy and Data Protection Act 2014.

Our surveys are gathered using an external independent organisation, SurveyMonkey. No other parties have access to or will be provided with your details. We will only have access to your contact details to inform you of up and coming consultations and other areas of interest, if you provide us with approval to do so.

For further information on how your information is used, please view our privacy policy.

About Us

Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.

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Free drinking water initiative

Did you know that you can access free tap water at refill locations across the Latrobe Valley?

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Contact Us

55 Hazelwood Road, Traralgon, VIC, 3844

Phone: 1800 050 500

Fax: (03) 5174 0103

Interpreter service: 1313 450

TTY: 1800 555 677