Miscellaneous fees and charges
We’re asking for feedback on the costs associated with some of our services that are currently covered by miscellaneous fees and…
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Our customers are central to the way we operate. The views of
our customers and our community help us make important decisions about our
priorities and how we work.
We’re working on two important plans – our 2022 Urban Water
Strategy and 2023 Price Submission – that will set our direction into the next
five years and beyond. We’d love you to get involved.
We’ll list opportunities to get involved here. You can also
share your ideas and let us know what you think through our feedback form, or subscribe to our newsletter to make sure you don’t miss out on other opportunities to
have your say.
We’re asking for feedback on the costs associated with some of our services that are currently covered by miscellaneous fees and…
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We’d love to know what you think about how we’ve delivered on our promises in our 2020-21 community report.
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Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.
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Our Price Submission will contain our standards of service over a five-year period, as well as the cost of delivering our…
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Our Urban Water Strategy identifies what we need to do to ensure urban and industrial water availability in our region for the…
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Learn about some of
the challenges we must consider as we develop our 2022 Urban Water Strategy and
2023 Price Submission.
Our climate is changing. Although the climate is highly variable, the trend in recent decades has been towards warmer and drier…
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Our population is growing and changing. All of the local government areas across our service area are forecast to experience…
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Water efficiency is about using water smarter and saving water.
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View our past webinars.
Join us to learn about the water outlook for our region and find out how we’re managing our water resources for climate change,…
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Join us to learn about where the money you spend on your water bill goes.
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Join us to learn about our environmental management role and carbon reduction initiatives.
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We regularly engage with our customers to get feedback and to help us make decisions. Find out what we've learned recently from our customers and how we're using that information.
Engagement update for 2023 Price Submission and 2022 Urban Water Strategy.
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In February 2021, a precautionary boil water alert was put in place for the townships of Hernes Oak, Moe, Moe South, Newborough,…
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Each year we track our promises and other key measures and report our performance to the Essential Services Commissioner and the…
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Information on the current outlook for town water supply in Briagolong.
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Below are the list of previous opportunities where our customers have been involved.
We invited customers to fill out our short survey to share your views on key issues relate to our Price Submission.
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We’re inviting you to register your interest be part of a customer summit to help plan and price the services our customers…
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We're doing research on how our customers use our website, and are looking to do one-on-one interviews to find out how we can…
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If you’d prefer not to participate online, you can call us on 1800 050 500 to provide any feedback.
Often
we will share summaries of key insights and findings from consultation
activities, but we will never share individual responses.
Feedback
received from our community contributes to decision making and will be kept
confidential.
We respect the privacy of your personal information and are
committed to collecting and handling it responsibly and in accordance with the Privacy
and Data Protection Act 2014.
Our
surveys are gathered using an external independent organisation, SurveyMonkey.
No other parties have access to or will be provided with your details. We will
only have access to your contact details to inform you of up and coming
consultations and other areas of interest, if you provide us with approval to
do so.
For further information
on how your information is used, please view our privacy policy.
Gippsland Water supplies fresh clean drinking water to more than 70,000 customers, and wastewater services to more than 63,000 customers across an area of more than 5,000 square kilometres. It maintains a $1 billion infrastructure network, which includes more than 2,000 kilometres of water mains, 15 water treatment plants, over 1,700 kilometres of sewer mains and 14 wastewater treatment plants.
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Did you know that you can access free tap water at refill locations across the Latrobe Valley?
Find out more55 Hazelwood Road, Traralgon, VIC, 3844
Phone: 1800 050 500
Fax: (03) 5174 0103
Interpreter service: 1313 450
TTY: 1800 555 677
Email: contactus@gippswater.com.au
