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Customer Reference Group

Our Customer Reference Group helps to inform and enhance our decision-making and planning for the future.

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About the Customer Reference Group

The Customer Reference Group (CRG) helps us keep customers at the heart of all we do. It plays an important role in ensuring customer views and expectations are understood and reflected in our decisions, services, performance reviews and plans for the future.

The CRG:

  • represents the interests, concerns and priorities of our community
  • is made up of six to twelve members
  • meets a minimum of four times per year, in person or online, and may include site visits
  • provides important input that guides our work

Made up of diverse members from our community, each member of the group contributes their insight and experience.

Members must be Gippsland Water customers. Young people aged 16 years+ who live in our service area are also encouraged to apply. 

Members are appointed on their ability to represent broad customer views.

CRG members and staff touring Drouin wastewater treatment plant
Members of the CRG with staff during a tour of the Drouin wastewater treatment plant..

Expressions of interest – NOW OPEN 

Do you care about our region and the way we manage your water and wastewater services? Speak up and represent your community! Join our Customer Reference Group (CRG). 

Members must be Gippsland Water customers. Young people aged 16 years+ who live in our service area are also encouraged to apply. 

We want the group to be representative of our community and would like to include:

  • First Nations people
  • culturally and linguistically diverse people
  • people experiencing financial difficulties
  • people with a disability
  • young people in our service area
  • renters
  • homeowners
  • carers
  • professionals
  • people with young families
  • people involved in business and/or industry.

If you want to have a say, we want to hear from you! 

Applications close Sunday 5 April 2026.

Apply now

  • 1. Your contact details
  • 2. Tell us a little about you
  • 3. Your interest and experience
  • 4. Complete

Frequently asked questions

 

How is the CRG different to the Sounding Board?

Sounding Board members are invited to participate in engagement activities and share their thoughts. The CRG are involved in our decision making at a more strategic level.

CRG members share their specialist perspectives to inform our decision making. The CRG is also involved in designing engagement strategies, ensuring our customer engagement is authentic, and we are fair in our performance reporting.

Can someone be in both?

Yes, however there may be some Sounding Board activities that CRG members cannot participate in.

Do CRG members get paid?

CRG membership is voluntary. Reasonable expenses are reimbursed and a nominal fee is paid for meeting attendance. The fee is usually $100 for a standard meeting, which runs for 2-3 hours. 

Do members need any qualifications?

No, CRG members are appointed on their ability to represent the community.

 

Customer Reference Group meeting summaries

More information

Contact our Communications and Engagement team if you’re interested in finding out more about our CRG.
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